Conditions of Use

WoodcraftPlans.com Store Policies
If you're checking this webpage, you are a customer after our own heart.  ANY website or company we do business with must have its store policies posted in view -- it's not only the right thing to do, it's just better for everyone.  So on this page, we are posting exactly what you can expect when you do business with WoodcraftPlans.com:

 

Guarantee of service...
We guarantee your satisfaction or your money back.  If for any reason you are not happy with your plans order, please contact us within 30 days of receiving your order.

Return policy...
If for any reason you are not satisfied with the project plans you receive, we will accept your return within 30 days of purchase with no hassle.  We will issue a full refund for the purchase price of the plan you want to return .  If you think you may need to return a plan, please take care when handling it -- project plans returned in poor condition, with writing, stains, unnatural creasing, etc., are considered damaged merchandise and are not refundable.  Additionally, any postage and handling charge is non-refundable.  Learn how to make a quick, hassle-free return by contacting us at 1.800.296.6256

Plan accuracy...
We are committed to offering only the highest quality project plans. Over the years we have sold tens of thousands of plans and only a relatively small handful of mistakes have been found.  Whenever we get a complaint about a plan or are notified of an error in a plan, we take immediate action to rectify the situation.  If you find an error in one of the plans we are currently carrying, please let us know.  Because of the nature of project engineering, errors do occur on occasion.  We can in no way be responsible for wood that is rendered useless due to an error in a plan.  As a woodworker, we expect that you will measure twice and cut once.  We cannot issue monies to any customer who takes a loss in lumber or lumber costs due to an error in a plan.  Please help us keep errors down by alerting us to them.

Data we collect...
WoodcraftPlans.com, in order to notify our customers of new project plans and sales we may have, collects the following information and stores it safely: name, address, telephone number, email address.  If you enter the information for a second party, that is, if you send something to someone else, we collect only their name and address.  Credit information is automatically archived in a secure, offline storage system.  You are free at any time to contact us and have any or all of your information changed or removed.  We may also, at our discretion allow you to be contacted about special woodworking-related offers.

How we use your data...
Information you submit to us during an order is used to fulfill that order.  In the future, we may elect to send you a new catalog or other woodworking project plan related information from WoodcraftPlans.com.  We are a small business, so please trust us when we say that you will not receive much mail from us -- remember, at any time you are free to contact us to be removed from our mailing list with no hassle.  Your credit information is stored, but is never transferred to a third party -- we find this practice ridiculous and contemptable.  We may send you an email note on occasion regarding project plans; this, too, you can opt out of at any time.  New customers' information is not shared with other woodworking companies or third parties.  Again, you are always free to contact us and be removed from our customer list at any time.

Your data's security...
All customer data is stored in an inaccessible, offline system. All measures within our means have been taken to enhance the security of our customers' data and we are glad to say that we have never had a security exception with customer data.

Internet ordering is secured with a valid security certificate.  See that the lock is showing up on your browser when visiting the orderform.

Changing your data...
To make changes to your name, address, etc., OR to be removed entirely from our database, simply contact us with your official request in writing:

Woodcraft, LLC
PO Box 1686
Parkersburg, WV 26102

 

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